Diamond Pet Foods Company Statement and FAQs TOTW Class Action Lawsuit 18.03.2019

Diamond Pet Foods typically does not comment on pending lawsuits. However, we feel it is important to respond to a lawsuit we believe to have baseless allegations. The lawsuit makes claims based on tests but does not include information on the laboratory or methodology of testing. Therefore, the numbers being quoted are completely unverifiable.

It is important for pet owners to know that Taste of the Wild pet food is safe, and our ingredients meet FDA standards. We work with a nationally recognized, independent testing facility that holds the ISO 17025 certification as well as biological and chemical A2LA certifications. The facility conducted tests on select samples submitted by Diamond Pet Foods for findings on levels of arsenic, mercury, cadmium and lead. The samples as submitted resulted in “not- detectable” findings for the metals tested.

There is also misleading information being circulated that compares the level of lead in contaminated water to the level claimed to have been found in one of our recipes. This raises unnecessary concern for pet parents. It is inaccurate to make that kind of direct comparison. An element like lead is absorbed by the body differently from food compared to how it is absorbed by the body from water.

We are a family-owned business with a passion to provide quality, safe food that pet owners can feel confident feeding to their pets. We encourage pet parents to contact us directly with specific concerns or to learn more about our extensive food safety protocols.

General Questions

Q. I heard there is some kind of lawsuit against Diamond Pet Foods and Taste of the Wild. What is happening with this?

A. Please be assured our pet food is safe to feed to your pet. We feel it is important to respond to a lawsuit we believe to have baseless allegations. The lawsuit makes claims based on tests but does not include information on the laboratory or methodology of testing. Therefore, the numbers being quoted are completely unverifiable. We appreciate pet parents coming to us with specific concerns about what they are hearing.

Q. How can you say your food is safe when testing shows there are metals in the dog food?

A. The levels of metals being claimed are baseless allegations. The testing does not include information on the laboratory or methodology. Therefore, the numbers being quoted are completely unverifiable. We work with a nationally recognized, independent testing facility that holds the ISO 17025 certification as well as biological and chemical A2LA certifications. The facility conducted tests on select samples submitted by Taste of the Wild for findings on levels of arsenic, mercury, cadmium and lead. The samples as submitted resulted in “not-detectable” findings for the metals tested. Our pet food is safe, and we want to make sure you feel confident in feeding our food.

Q. I read that there are very high levels of lead in your dog food. How did this happen?

A. The level of lead being claimed to have been found in one of our recipes is a baseless allegation. The testing does not include information on the laboratory or methodology. Therefore, the numbers being quoted are completely unverifiable. We work with a nationally recognized, independent testing facility that holds the ISO 17025 certification as well as biological and chemical A2LA certifications. The facility conducted tests on select samples submitted by Taste of the Wild for findings on levels of arsenic, mercury, cadmium and lead. The samples as submitted resulted in “not-detectable” findings for the metals tested. Thank you for reaching out to us directly with your concerns.

Safety of the Diamond brand / Taste of the Wild food

Q. Is the food safe to feed my pets?

A. We want you to know that our food is safe, and our ingredients meet FDA standards. We conduct rigorous testing that includes stringent quality and safety protocols, including testing by an independent laboratory to ensure our food is safe. We also stand by our satisfaction guarantee of our products. We understand that the information you've seen may be concerning, and encourage pet parents to contact us directly with any questions or to learn more about our extensive food safety protocols.

Q. How do we know Taste of the Wild foods are safe?

A. We understand that recent misinformation about our food is creating unnecessary concern about its safety. We conduct rigorous testing, and each week we perform thousands of tests to make sure the safety and quality of our products meet our standards and they are safe to feed to your pet. Testing is performed on every batch of product we make, and this is done through an independent laboratory. As part of these tests, we retain a sample from each batch for the entire duration of the shelf life of the food. We know you have a choice in pet food and want to keep the trust we’ve earned and the confidence you have in choosing our food for your pet.

Q. I am afraid to feed my pet Taste of the Wild food now. Can I return it?

A. We’re sorry you are having doubts about the food and want to assure you it is safe to feed to your pet. We are passionate about providing quality, safe food that pet owners can feel confident to feed to their pets. However, if that isn't enough today, we do have a satisfaction guarantee. Please give us a call at 1-800-342-4808 (8 a.m.–5 p.m. CT weekdays). We want to earn your trust and hope we can continue to be your pet food of choice.

Health-Related or Concerns Around the “What” and “Why” of Metal in Dog Food

Q. Are you testing your foods for metals?

A. We work with a nationally recognized, independent testing facility that holds the ISO 17025 certification as well as biological and chemical A2LA certifications. The facility conducted tests on select samples submitted by Taste of the Wild for findings on levels of arsenic, mercury, cadmium and lead. The samples as submitted resulted in “not-detectable” findings for the metals tested. We can assure you that our food is safe to feed to your pet.

Q. What steps have you taken to minimize or remove the presence of lead, arsenic, cadmium or other metals in the food?

A. We work with a nationally recognized, independent testing facility that holds the ISO 17025 certification as well as biological and chemical A2LA certifications. The facility conducted tests on select samples submitted by Taste of the Wild for findings on levels of arsenic, mercury, cadmium and lead. The samples as submitted resulted in “not-detectable” findings for the metals tested. Please know our formulas are safe to feed to your pet.

Q. Why is arsenic in my dog’s food? Isn’t that bad? (Also asked for lead, cadmium, and mercury.)

A. Elements such as arsenic are naturally present in the environment — in the soil, water and food ingredients. Our food is safe, and our ingredients meet FDA standards.

Q. What is acrylamide, and why is it in my dog’s food?

A. Acrylamide is a chemical that can form in some foods (like potatoes) during high-temperature cooking processes such as frying, roasting and baking. Acrylamide in food forms from an amino acid and sugars that are naturally present in food; it does not come from food packaging or the environment. The FDA does not recommend avoiding foods that have been fried, roasted or baked.

Q. Is there bisphenol (BPA) in my dog’s food?

A. Our Taste of the Wild bags are BPA-free. The Taste of the Wild canned dog foods were tested, and levels of BPA are non-detectable.

Q. Do you test for pesticides in your food ingredients?

A. We require vendors to test for pesticides and industrial contaminants. If you'd like to learn more about our food safety program in general, you can visit our website athttps://diamondpetcompany.com/how-we-ensure-every-pet-is-getting-high-quality- ingredients/nutritional-integrity/.

Q. Why aren't you doing anything to keep my pet safe from these harmful elements?

A. We work hard to ensure the quality and safety of our products for your pets. We use stringent quality control and safety protocols, including testing by an independent laboratory.

Q. How does your food compare to the acceptable levels for metals?

A. We work with a nationally recognized, independent testing facility that holds the ISO 17025 certification as well as biological and chemical A2LA certifications. The facility conducted tests on select samples submitted by Taste of the Wild for findings on levels of arsenic, mercury, cadmium and lead. The samples as submitted resulted in “not-detectable” findings for the metals tested. We can assure you that our food is safe to feed to your pet.

Drinking Water and Lead Compared to Pet Food and Lead

Q. Why are your foods over the EPA drinking water standards for lead?

A. It is inaccurate to make that kind of direct comparison. An element like lead is absorbed by the body differently from food compared to how it is absorbed by the body from water.
We work with a nationally recognized, independent testing facility that holds the ISO 17025 certification as well as biological and chemical A2LA certifications. The facility conducted tests on select samples submitted by Taste of the Wild for findings on levels of arsenic, mercury, cadmium and lead. The samples as submitted resulted in “not-detectable” findings for the metals tested.

Q: I saw an article on Truth About Pet Foods about lead in your food. Should I be concerned?

A: Thank you for reaching out about what you’ve seen. We can assure you that our food is safe to feed to your pet. The article makes claims based on tests but does not include information on the laboratory or methodology of testing. Therefore, the numbers being quoted are completely unverifiable. We work with a nationally recognized, independent testing facility that holds the ISO 17025 certification as well as biological and chemical A2LA certifications. The facility conducted tests on select samples submitted by Taste of the Wild for findings on levels of arsenic, mercury, cadmium and lead. The samples as submitted resulted in “not-detectable” findings for the metals tested.

There is also misleading information being circulated that compares the level of lead in contaminated water to the level claimed to have been found in one of our recipes. This raises unnecessary concern for pet parents. It is inaccurate to make that kind of direct comparison. An element like lead is absorbed by the body differently from food compared to how it is absorbed by the body from water. We encourage pet parents to contact us directly with specific concerns or to learn more about our extensive food safety protocols.